Invisible Independents

Invisible independents

Invisible independents

I recently read this great article by Alex Butler from Kindred HQ. I think it’s incredibly timely and pertinent and I wonder how other countries view their growing number of workers who class themselves as independent or freelance? Would including their contributions to the workforce make any difference to the economy? I’d love to know how we’re seen here in Portugal. Or even whether we’re seen.

I re-print their article in full with very kind permission from Alex himself.

The invisible independent

There’s been an explosion in the number of people who are choosing to work freelance, and yet, when official employment figures are published, freelancers and independents manage to fall off the radar. Why is that?

It’s simple. The way that the government monitors this information is out of date. According to the number crunchers, employment is binary: you’re either an employee (employed) or you’re unemployed. Actually, government has a vague term for what they think is in-between, ‘self employed’ or ‘part time’, neither of which describe our tribe.  Worse than that, the term ‘small business’ is often used.  This is often inappropriate, as some independents and freelancers don’t consider themselves to be businesses in the strict sense of the word.

And the media?  They are obsessed with pointing out that the rise in numbers of self-employed reflects the fact that people can’t get full time or ‘proper’ jobs. For a long time, the establishment has dismissed our sector as negligible, because we don’t employ anyone and because we aren’t as visible. Though that’s not completely true. Whilst we might not directly employ people, we create projects, outsource, associate and build teams.   We work in a way that is fluid, without binding overheads and fixed costs.

Why does this matter?

Why don’t we just carry on doing our thing?

1. We count

Without knowing how many of us there are, and who we are how does the Government create meaningful policies that enable growth and sustainability?  How do larger businesses find us in order to trade?  How do communities help us develop, and how do we build bridges with them?

2.  Inequality

We still live in a ‘them vs. us’ culture, where freelancers are at best seen as a stop-gap for when times are tough, and at worst a black economy.  Without proper measures, freelancers have no power, making it difficult to show evidence that the world of work has changed, or to encourage employers towards a more fluid and innovative workforce.

We simply don’t have the same access to incentives as small businesses: unless we pigeonhole ourselves as such.  It is almost impossible to get a loan, or mortgage if you are self employed. And yet, freelancers and homeworkers use the transport system less.  They still spend, but often in a less damaging way to the environment, online and choosing to work at times that is more sensible for them and their clients.

3. National well-being

Forget work/life balance.  That suggests that the two are incompatible.  If you freelance, work from home or consider yourself an independent, research shows you are likely to be happier, despite the uncertainty.  Freelancers and independents are mutually supportive and there is a strong sharing, reciprocal economy amongst us.

Many freelancers and homeworkers play an important role in their local economies too.  There is enormous potential to marry the requirement for desk space and facilities for entrepreneurs and the freelance population with the way we think about our high streets.  The knock on effect of this would that they spend with other retailers in the local economy.

We have an ulterior motive of course. We’d like a new way to measure the size of the sector and contribution that we make to the UK economy.

We’d like tax & other incentives to encourage growth, and we’d like the government to encourage local authorities to provide much needed facilities to bring homeworkers together for peer support and reciprocal exchange.

We want to correct the imbalance in our working economy.  We want to help create a workforce where freelancers, freethinkers and independents have equality. That’s why we’re petitioning government. We want to help the government connect with this thriving group and make working for yourself something that you aspire to.

You can sign the petition here. It might just be the first step towards making working for yourself equal again.

About Kindred HQ

Kindred HQ is a place where you’ll find people who have a similar attitude to life.  Where you will be able to talk about the things that you find hard, share in successful moments, make serious connections and have fun at the same time.

Photo courtesy of istockphoto

Posted in How to Work Better, Solo Working | Tagged , , , , | Leave a comment

Facebook updates your email. Did you know?

facebook updates your email

Facebook updates your email & doesn't say a word

Oh, this is rather interesting/annoying/down right frustrating…

Did you know your email address has been changed by Facebook? Not only do you have the email that you registered with FB when you set up an account, now Facebook have gone and added their own version to your account.

Really! I know!

Nikki Pilkington has written this great piece, so I don’t feel as though I need to reinvent the wheel. Here’s her post on this subject and what you need to do to rectify it.

And me? Well, it’s just another reason to go back to the gorgeous stationers in Coimbra and buy more writing paper. Old skool it may be, but letter writing may just be making a comeback!

 

 

Posted in General Ramblings | Tagged , , , , | Leave a comment

Why I am no longer a VA

No longer a VA

If not 'VA', then what?

This post is partly inspired by my friend Marta Ramos López over at Vitamina Oficina.

Last week I was talking to a client about how little like an assistant I was. There’s very little instruction given between her and I, let alone giving orders or telling me what to do. For her, at least, I am more of a sounding board, a partner that she can turn to with strange ideas and I won’t judge or belittle her or be the ‘Yes’ girl. For this client, I am someone that she can rely on to add value to her company and her life and for that she’s grateful.

I have been thinking for a while that ‘Virtual Assistant’ doesn’t do justice to what I do for and with my clients. Yes, I ‘assist’, but there’s more to it than that.

For a number of clients, I have been with them since the inception of their business and we have grown together. I am a partner in their business; someone who wants their business to succeed and who has invested time and other resources in making their business what it is today.

For other clients, I am their lynchpin. One client is the chair of this and sits on the board of that; at times she doesn’t know whether she’s coming or going. We joke that I am her boss; that without me she would be floundering around Euston station, unsure of which train to catch to where.

There’s still an awful lot of confusion about what a virtual assistant can do. The idea that you can be remote, but still connected, leaves a lot of people confused. “If I can’t see you, how do I know you are working?” is something I hear often. You don’t, but the proof is in the pudding, so to speak.

Working with a virtual assistant or a business administrator, I am sure, saves my clients time and money. Working with someone that can give more attention to a project or bring a different view to the table surely adds value to their business. Having someone who understands their business from the inside must be reassuring, especially when that someone is more systematic and process focussed, speaks a different language or has a different network to tap into.

But what else to call myself? A business administrator? A virtual manager? Off site business support? How to clearly and concisely express what I do for people, how I add value to their business, in a way that the man on the street will understand?

I’ve overhauled my website, which I hope you like. In these pages, there are more references to working with a business administrator than a virtual assistant. But if people are still searching for the term, ‘virtual assistant’ that doesn’t help me very much!

Any suggestions?

About the Author:
Emma Crabtree is the owner and sole-operator of Red Box Virtual Office, a off-site business support service.  Red Box Virtual Office can enable you to free yourself from the day to day admin of your business so that you can focus on what you enjoy and what makes you money.  Find out more

Posted in General Ramblings, How to Work Better, Red Box Plugs, Virtual Assistant Info | Tagged , , , , | 1 Comment

5 Tell Tale Signs you Need a VA

Virtual assistant support

Need Support?

I subscribe to Ali Brown‘s newsletter. And while sometimes she does come over a bit too LA for me, I do admire her style and drive.

Recently she published a piece about hiring an assistant which rang so many bells with me.  One of the biggest ‘battles’ I have when winning over clients is the “Oh, if I have to teach you to do this, I might as well do it myself,” attitude.

Of course, DIY for a small, growing business is just nuts, but I do understand that many, many people don’t want the complications of working with an assistant, virtual or otherwise. Either because they think training us is just too time consuming, or because they feel as thought they can’t justify the outlay.

To both I say, ‘get over yourself.’ If you’re doing the fiddly, time consuming jobs, that don’t pay you a penny, who’s bringing home the bacon? And what are you forgetting to do? Attend a meeting or you child’s pageant? And what about that business of yours, the one you started and were so proud of? What’s happening to that if you’re not out there being the face and star of the show?

Here’s Ali’s blog post.

I often see my entrepreneur clients fall prey to a stubborn mindset: they strongly resist the idea of hiring help. Women entrepreneurs especially get stuck here.

But the truth is, trying to do it all yourself doesn’t make you a better business owner. In fact, it can hurt your business growth and throw your personal life off balance. An assistant can help you manage your business more efficiently, freeing you to focus on the big picture.

Here are FIVE tell-tale signs that you need to get help asap:

1. You forget to perform tasks, like updating your website or confirming appointments. Imagine how much better off your business would be if these routine tasks didn’t fall through the cracks. You’d stay above your competition, be recognized for your stellar customer service, and maintain a solid reputation in your industry. An assistant can easily be trained to help with online marketing and scheduling so that these business functions always happen when they should.

2. You waste time looking for lost documents or emails. Entrepreneurs’ inboxes are usually overflowing with correspondence with clients, industry newsfeed updates, e-zines, and more. If you find that you’re losing track of important items, like invoices and invitations, it’s time to have someone come in to help. An assistant can take these items off your plate, so you don’t miss payments or make costly administrative mistakes.

3. You don’t have time to see family or friends. When you find yourself missing out on brunches or birthday parties in favor of work, then it might be time to re-prioritize. Hiring an assistant, even one who works just a few hours a week, frees you up to focus on what matters, like spending time with loved ones and experiencing those once-in-a-lifetime moments first-hand.

4. Your billable rate is higher than an assistant. Let’s say that you bill client at $100/hour and your assistant bills you $20/hour. Rather than taking time away from your paying clients to send out invoices or book appointments, pay an assistant her $20/hour while you earn $100/hour from your clients. Even after you pay your assistant, you’ll still bring in $80/hour that you otherwise wouldn’t have time to earn.

5. You’ve been putting off tasks that you dislike. Most of us have tasks we dread doing. Some people hate filing other people can’t stand writing promotional copy. The great news is, there are people out there who actually LIKE doing what you despise, so why not bring them on to handle these tasks with passion and dedication?  All it takes is a little legwork to find someone you trust to get the job done.

“Entrepreneur mentor Ali Brown teaches women around the world how to start and grow a profitable business that make a positive impact. Get her FREE CD “Top 10 Secrets for Entrepreneurial Women” at www.AliBrown.com

Posted in How to Work Better, Solo Working, Virtual Assistant Info | Tagged , , , , , , | Leave a comment

Big Girls Do Cry – At Work

I read this post from The Wall Street Journal (about showing one’s emotions at work) with a wry grin.

Many a time have I lost it in the loo and had to bawl my eyes out over one thing or another. My most memorable occasion was in my first job in London, at English Churches, being told by my line manager, Keith Hickford, that I needed to tone myself down, be less overbearing and loud and be more restrained and refined in my dealings with staff.

Basically he was telling a 21 yr old not to be herself!

Whether you cry or lose your composure because you’re blamed for something that wasn’t your fault, there’s a stigma attached to emotional responses in the workplace.

More…

I’m thankful that if I am feeling blue, I can take a few hours or a few days away from Red Box and compose myself. It’s rare that I break down in front of a client, but never say never. Working with a virtual assistant may be just what you’re looking for if you want to put some distance between yourself and that client that wants to chew your ear off…

Posted in General Ramblings | Tagged , , , | Leave a comment

iPhone Protective Covers

smashed iphone screen

Oohps!

I’d had my iPhone barely 4 months when I dropped it and the screen smashed. The glass splintered and it was really uncomfortable to use and I dreaded getting glass splinters in my fingers. I ended up putting cling film around it, to stop the shards detaching into my skin!! This was after my last phone drowned in a monsoon in Olivença… I don’t have much luck with technology.

It was with some/no forward planning that I was due to go to the UK a few days after this incident and my Dad, after much Amazon-ing/DIY thinking, organised with the fabulous Monkey Mobile to replace the glass screen. Not-so-deep in the bowels of the Britannia Shopping Centre in Hinckley, Monkey Mobile took less than an hour to replace the screen & all the back-room bits for under £30. Total bargain as far as I was concerned, though I’ve probably blown the warranty by using a non-Apple designated repair guy.

Hey, when the Apple approved people in Portugal wanted €100 for just this job, as well as it taking them 3-4 days to fix, who was I really going to go to?

Once fixed, there was Dad saying ‘get yourself some protection,’ because it’s bound to happen again. I dropped my phone last time trying to juggle a cat, dog & an incoming call and the likelihood of that happening again is fairly high, I’d say.

I can’t say, however, that I have road tested many iPhone protectors. I believe that Apple don’t make a protective cover that will protect the screen or that is waterproof. There must be hundreds of protective covers in the market that will do the job; these are my 3, 2 of which cost less than a lunch from Pret.

Monkey Mobile Plastic & Rubber Cover  – There are many iPhones and they are all different sizes, so make sure you get the best fit for your iPhone. The protective cover from Monkey Mobile is a hard, white plastic cover that fits around the phone, with cut out bits for the speakers and screen etc. On top of this goes a rubber ‘coat’. Mine’s pink. Having dropped my phone since, I would give this 2 thumbs up!

Lowepro Volta Family camera caseLowe Pro Volta Camera Case – Okay, so this was the case I had when I dropped my iPhone. However, you can blame the breakage on my clumsy self, rather than the case. Having dropped the case/iPhone since, what is actually a case for a compact digital camera works very well for a 3Gs iPhone. The iPhone sits snugly inside, and the case is strong, but slim enough for you to be able to hear the phone ring! What it does have over and above the Monkey Mobile case is that it’s just about waterproof. And with this Spring’s weather, that’s what I need.

Otter Box – A lovely client  gave me her Otter Box case. Unfortunately, we have different iPhones and it didn’t fit. However, I saw her Otter Box case in action and it does what it says on the tin; protects the screen from shattering and the body from nasty scratch marks. It’s not waterproof, which is why I didn’t buy one in the end. Otter Box do make waterproof cases, just not small ones for mobile phones, and I’m not sure if they are available this side of the pond yet.

About the Author
Emma Crabtree is a relative newbie to the Apple side of life. A true convert, she still knows how to work in MS Office for clients less fortunate than herself. Know more at Red Box, business administration services for those that have other things to do & places to be.

 

Posted in General Ramblings, How to Work Better, Solo Working, Virtual Assistant Info | Tagged , , , , , , | Leave a comment

Skype launches Windows Phone App

Skype for Windows Phone

Skype for Windows Phone

Skype have released Skype for Windows Phone app. It’s now available in the Windows Phone Marketplace. You can also get the app directly from your Windows Phone.

With the Windows app, you can use Skype on almost any screen; computers and laptops, smartphones, tablets and connected TVs. I have the iPhone version on my Mac and iPhone 3GS

Skype for Windows Phone is available for use on 4G, 3G and WIFI networks. Skype makes connecting with friends, family and businesses affordable. The basic package allows for free call and video chat. I upgraded my package so that I can make *free* European calls to landlines and cheaper calls to mobiles. Invaluable when you have clients in Denmark, UK and Ireland.

Some new features for the app include video calling in portrait mode and friend management capabilities including invite, accept invitations, block, and unblock contacts.

Skype for Windows Phone is available in 18 languages, including Portuguese, Russian, Spanish, Chinese and Dutch. Skype for Windows Phone can be downloaded free of charge directly from the Windows phone.

If you have one of these phones, below, Skype has also tested and certified the following Windows Phone to help ensure the best performance:

• Nokia Lumia 710
• Nokia Lumia 800
• Nokia Lumia 900
• HTC Titan
• HTC Radar
• Samsung Focus S
• Samsung Focus Flash

Posted in How to Work Better, Solo Working, Virtual Assistant Info | Tagged , , , , | Leave a comment

Protect your eyes

Eye health is crucial for solo entrepreneurs

Look after your eyes

I have worn glasses since I was 16. Big, round blue ones that made me look like a Su Pollard cast-off. These days, as a solo-worker, I am very conscious of the amount of time I spend in front of my iMac and have a kitchen timer on my desk. Every 40 mins or so, it goes off, telling me to get up, walk around and generally be somewhere else.

Emma Crabtree protect eyes

I've worn glasses for ever...

In the last couple of years I have developed dry eye, which is basically like having pins and needles in your eyes. Yes, yuck! It went undiagnosed for a while, so of course I imagined the worse. However, with a bit of self-discipline and eye drops, my eyes are quite healthy.

So it was with great interest that I read this article (see Page 4), produced by PA Enterprise, on eye health. If your employer doesn’t offer to pay for your eye test, make them! These days it’s no longer free and places like SpecSavers charge £25 for a basic eye test.

Thanks (?) to Chris Heath for the photo c. Swansea, 1989.

About the Author
Very short sighted, Emma Crabtree can feel naked without her glasses. Red Box Virtual Office, is an off-site business support service.  Red Box Virtual Office can enable you to free yourself from the day to day admin of your business so that you can focus on what you enjoy and what makes you money.  Find out more

Posted in How to Work Better, Virtual Assistant Info | Tagged , , , | Leave a comment

UK Government to have access to your stuff?

I find this a bit disturbing. I’m sure the British government think that they are doing this for security reasons, but all the guy in the street is seeing is more ‘Big Brother’.

Plans to introduce new laws to give GCHQ real-time access to data over Skype, instant message and web-based email have prompted 16 Liberal Democrat MPs – more than a quarter of the parliamentary party – to write an open letter warning of the potential dangers.

It comes after their leader, Nick Clegg, was forced to insist that the plans, which are still expected to be announced in the Queen’s speech, will not be rushed through before further debate. Instead of being announced as a policy commitment, they would be described as “draft legislation”, government sources said, following an outcry from backbenchers and civil liberty groups.

Read More

Source: Guardian

Posted in General Ramblings | Tagged , , | 1 Comment

Facebook Counter Sues Yahoo!

Facebook goes up against Yahoo!If Yahoo! wasn’t going through a rough patch already, with the news that it is laying off 2,000 employees, Facebook has filed counterclaims against Yahoo for infringing 10 of its own patents. I can’t keep up! Continue reading

Posted in General Ramblings | Tagged , , , | Leave a comment