Why I sometimes miss commuting to work

Inspired by my own little “ahh” moment, my colleague Steve Masters has drawn on his own experiences as an entrepreneur & stay-at-home working man, to write this piece for us.

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When you go from a corporate environment to working at home, you can’t help but enjoy the sudden freedom you feel. You get access to your own kettle, your own desk or dining table and your own fridge and of course you save all those hours you would otherwise have spent commuting to the office. You can also be more efficient because having less people around you means you have less meetings which, let’s face it, often are nothing more than people wasting time talking about doing what they could actually be doing.

Working from home has great advantages, but it also comes with hazards. You have to be disciplined, avoiding the temptation to stare at the TV or focusing on DIY or sorting out the laundry when you have deadlines to meet. Home working is a lonely affair where you can easily find yourself struggling to get going.

For me, having worked at home for more than a decade, I have no problem with the solitude or the discipline. Instead of being in a room full of people, you surround yourself with virtual colleagues, virtual assistants and clients you “visit” via Skype. No problem there.

There is one thing, though, I have never overcome – the loss of that time I used to spend commuting to London. I would drive to a car park and take a short walk to the train station, then a half hour train journey followed by a tube or bus across London. During that journey I would allow my mind to wander, I would organise my workload or develop ideas. That commuting time allowed me to have my own private brainstorming session, every day. I would get to work energised with a list of actions.

When you work at home, you walk from one room to another and sit down to start working right away – usually checking emails and news first, meaning there is no time to think, to analyse and to plan. Nowadays I find myself seeking out opportunities to get some free-thinking time – I will go to the bank and take an extra half hour to sit in a coffee shop, or I’ll do the school run and then go for a breakfast instead of coming straight home.

Create some time every day to just sit and think, plan, process and brainstorm. That discipline is the hardest one for me to maintain, and for that reason I often find myself envying those who have the luxury of a morning train journey to work.

Steve Masters is an online marketing consultant.
www.dotponto.com/blog

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Can’t afford it? Can you afford not to?

Affordable ServicesEvery so often, a client or a prospect will say that they can no longer afford me!

It’s a fair point. Cash flows, priorities and work loads change and it’s good to reassess your outgoings on a regular basis. The idea of working with another person can feel intimidating; ‘justifying’ working with someone can seem as though you’re saying you can’t handle it all anymore, rather than saying you know it’s sensible, profitable and responsible to outsource some if not all of the day to day admin.

Those that cling on to the excuse that they cannot afford me, usually, in my experience, have something else to hide. Possibly they don’t have my fees to hand, but more often than not there’s a different reason that they don’t want to work with me.

Signing off on a retainer can be daunting, especially when you’ve never met the person you are going to be working with (and quite possibly never will!). If it’s well and truly about the cold $$s, I try and resolve their reluctance by asking a few questions. I usually have the following to hand:

1. “If I don’t work with you now, what will it truly cost you?” Time does equal money. If you’re not on the road making sales because you’re answering emails and taking phone calls, how much will that cost you?

2. “Can you see yourself to being able to commit in the near future?” Often, this can make them realise that their situation may not change in the sort term, and therefore either they need you to help them (if your services will help with that), or they may then disclose the real reason.

3. “What can I do to make our relationship seem worthwhile?” I provide a bespoke service, so what is it that they need?

4. “If I lowered my fees, would this help at all?” Not to get a lower fee, but to try and find out what other costs they have to consider.

6. “Are there one or two services I can offer, instead of the whole bundle?” If money is really an issue, offering to work on one or two areas of concern is a great way into clients getting used to working with an off-site administrator and building trust.

About the Author:
Emma Crabtree is the owner and sole-operator of Red Box Virtual Office, an off-site business support service.  Red Box Virtual Office isn’t the cheapest of services, but it’s value for money and then some!  Find out more

 

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Red Box & BusiBuddies – First Podcast

Emma CrabtreeMy first ever podcast. Where I extol the virtues of working with a virtual administrator, my clients and my bespoke service.

Once I get some time, I will transcribe this for those of you that prefer to read rather than to listen.

Too many ‘ums’ and ‘ahs’ but I hope you enjoy it!

Red Box Virtual Office at BusiBuddies Pod Cast

Posted in Red Box Plugs, Virtual Assistant Info | 2 Comments

5 Reasons I Miss My Commute

My Old CommuteAs you know, I live and work in central Portugal. Condeixa is now home for us and my commute is less than 5 minutes. However, for many, many years I lived in South London and commuted into various parts of London, including Putney, Covent Garden and Bloomsbury.

And, curiously, some days I miss the commute!

I know. Those of you that have to do this daily grind will wonder at me. And for the most part, I love not having to schlep out to the bus stop in all weathers, wondering whether the #57 will turn up on time (or at all). But occasionally, I do miss that commute, the dear old Northern Line. And here’s why:

  1. ‘Me’ Time – There was rarely a day when I didn’t have a book with me. My bus and train journeys were an ideal time (unless strap-hanging) to read, catch up with the papers or snooze. Not having a commute means that now I have to consciously think about some reading time and that usually means going to bed and getting in a couple of chapters in before shut eye.
  2. Catching up with the neighbours – My commute was part of my social life. The #57 provided an ideal opportunity to see and speak with neighbours and friends, catch up on the local gossip and discuss Mrs. Pettigrew’s latest dye-job.
  3. The Great Ads on London Underground – I don’t have a great deal of  experience of using any other underground network apart from London’s.  It kept you entertained, for sure. It was the best way of learning which new exhibitions you should see, which films were on release and which bands would be at The 100 Club the next week.
  4. Shopping – Between Tooting and Tottenham Court Road there are some seriously good shopping opportunities. Not just being able to pop into M&S, but stopping off at the organic butchers in Balham, picking up hand made cards in Clapham…
  5. Meeting friends after work – Or for lunch. Having to commute meant that I could easily meet people in various places for cocktails or supper and was appropriately dressed. My dear friend Lottie and I would frequent a greasy spoon off Tottenham Court Road. I miss that.

So while I don’t miss the commute per se; the life-sapping heat, the over packed trains or the hell that will be the London Olympics 2012, I do miss the opportunities that it brought and the friendships that were nurtured over Zones 1-3.

About the Author:
Emma Crabtree is the owner and sole-operator of Red Box Virtual Office, an off-site business support service.  Though, if you ask nicely, she will come and see you at your place. Red Box Virtual Office can enable you to free yourself from the day to day admin of your business so that you can focus on what you enjoy and what makes you money.  Find out more

Posted in General Ramblings, Living In Portugal | 2 Comments

Getting the job done. At what cost?

Shout about itA bit of a rant from me today. ‘No’, I hear you cry!!

An email landed in my inbox yesterday bragging that they could get an hour’s worth of Virtual Assistant writers for $1.56. An incredibly cheap way of getting your job done, it would seem.

I didn’t click through the links, but the email did contain the following:

“getting a VA to write and submit articles at $1.56 per hour… you need to see the 5000 Visitors per DAY traffic stats…”

Really, how can anyone, anywhere, market their services for $1.56 an hour? And what kind of person are you to take up that offer?

Where are these people working, what kind of environment are they in? How old are they? Is English their first language and how good is their writing?

Because when I try and compare my products and services with someone from India or China, I’m never going to win on price. I have a certain standard of living to maintain, a certain level of health and safety and a number of 4-legged beasts to feed. I always have to sell Red Box on quality of service each and every time.

When you outsource to ‘developing’ economies, do you think of just the bottom line and not consider the sustainability of your actions?

About the Author:
Emma Crabtree is the owner and sole-operator of Red Box Virtual Office, an off-site business support service.  Red Box Virtual Office can enable you to free yourself from the day to day admin of your business so that you can focus on what you enjoy and what makes you money.  Find out more

Posted in General Ramblings | 3 Comments

Smartphones – iPhone or Blackberry?

Smartphone CompetitionI’m in the market for a Smartphone. Or rather, I’ve been in the market for a mobile phone upgrade since I lost my precious Nokia to the rains of Olivença last October. Give or take, that’s 12 months I’ve been ‘making do.’ And now I’m torn between an iPhone and a Blackberry.

For the majority of those 12 months, that making do hasn’t been a problem. I can still make and receive calls and text messages, but that’s it. On the few occasions that I have been caught short, so to speak, I’ve called in some favours from friends and colleagues and got by.

But now that’s all changed! Recently I upgrade to a sleeker, faster, client base! One where 9-5 just doesn’t cut it anymore. 7-7 more like. 6 Days A Week! Which is great in that my fees have gone up and I can say ‘no’ to ad-hoc-ers if I feel like it. But it does mean that the, “Sorry, I’m out of the office, can I get back to you on that one,” is wearing rather thin.

Blessed are the on-board clients. For they shall offer to pay half.

One of the reasons I am yet to get a smartphone was the outlay. It’s at times like these that I still wish I was in the UK. A handset here would cost me in the region of €500 and that’s before applying tariffs, internet access, 3G or whatever else I needed to get going. AND that’s before Emma goes App Shopping! However, as my ever-insightful hubby says, think of it as a computer, not as a phone and the cost doesn’t seem so hefty. Cost-per-use, say I.

So, I put it off and off and off and then the other week said client says to me that she would offer to pay half the set up costs as it would benefit her enormously and wouldn’t it benefit me with my other clients if I really was fully mobile? “Yes,” I said, “Too right it would. Thank you very much.” And off I went to do my research. My only ‘must have’ is syncing with Outlook. Client requirement. No discussion.

Which is where I became stuck. Because there’s so much choice and not just with a handset. Once you’ve got your phone, choose your tariff, your apps, ring tone… I’m exhausted just thinking about it.

I took a straw pole of my friends on Facebook. iPhone they overwhelmingly said. Although, Karen, bless her heart, said “Blackberry for work, iPhone for play.” The client’s only paying half on one phone, sweetie!

Then I went to What Hi Fi Sound & Vision. It’s a magazine that Loz gets sent over from the UK, by his Mum! Usually, it’s all BlueRay players and cabling (*stifle yawn*), but as the interest and competition in tablets and smartphones has increased, What Hi Fi have taken an interest and undertake great reviews. Much to my joy. They love the iPhone. Period.

I asked a friend in the know. He writes stuff for Apple. “iPhone,” he said. “Can’t be doing with Microsoft.” I’m paraphrasing here as he actual words were unkind (and in Portuguese).

So an iPhone it is. I’m off this weekend to see who’s doing the better deal on their phones and tariffs. And then there’s all the lovely apps one can download.

I may be some time.

About the Author:
Emma Crabtree is a relative new comer to the joys of Apple-ownership. An iMac for a desktop, she supports businesses and individuals worldwide. Red Box Virtual Office can enable you to free yourself from the day to day admin of your business so that you can focus on what you enjoy and what makes you money.  Find out more.

 

 

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New Information Sharing Concern on Linked In

Oh, it’s Sunday and this is my first blog post from my new office! I will be blogging about the move and my new office shortly.

But first, Linked In have a decided that they are going to share your information in whatever way they wish. It says this:

“LinkedIn may sometimes pair an advertiser’s message with social content from LinkedIn’s network in order to make the ad more relevant. When LinkedIn members recommend people and services, follow companies, or take other actions, their name/photo may show up in related ads shown to you. Conversely, when you take these actions on LinkedIn, your name/photo may show up in related ads shown to LinkedIn members. By providing social context, we make it easy for our members to learn about products and services that the LinkedIn network is interacting with.”

Did I miss something? This may be old news to you, but it was new news to me!

If you’re not that comfortable with Linked In using your name & photos for external advertising, you can uncheck the box. Here’s how:

  1. Top right hand corner of your Linked In page is your name, with a pull down arrow. Click on this and then ‘Settings’
  2. This brings you to your settings page. From there click on ‘Account’
  3. Next, click on ‘Manage Social Advertising’. You can then uncheck the box.

I’m not sure whether having my details next to an ad run by Linked In is a problem or not. While I think about it, though, I’m going to take myself off-line on this one.

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Affiliate Programs? Shopping Carts? Check for Fraud!

Affiliate Program FraudIt always happens to the good guys, doesn’t it?

A colleague of mine who has been in the business since I was in nappies (well, not quite, sorry Kathy!) has a great affiliate program for her book, Worth More Than Rubies. Selling through her website with a secure shopping cart, she thought she was doing everything by the book. And this is a woman who dots her ‘i’s and crosses her ‘t’s before releasing anything…

So how distraught must she have been to find that her website, affiliate program, book and shopping cart were all the target of one, not-so-little fraud?

Read the full story here. If you have your own affiliate programs and/or use a shopping cart to sell your products, it may be worthwhile to keep this story at the forefront of your mind…

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Skype Video Conferencing – Do You Have Yours Yet?

Skype Video ConferencingI am quite the fan of Skype. Since we moved to Portugal, it has been my life line, connecting me with family and friends that I miss dearly.

It’s also a cannot-do-without business tool. It was one of the first things one of my new clients asked me; “Do you have Skype?” he asked. “Yes I do, and I love it,” I replied. It made him happy and we all know that is a great way to start off  a new business relationship – keeping the client happy is key!

And now Skype have introduced Video Conferencing. Fabulous. As you know, if you have a web cam, you can video chat with anyone else on Skype. But if you wanted to make a conference call, or just chat to siblings & parents at the same time, you were restricted to using just the VOIP system. Skype Video Conferencing is their answer to group video calling. It’s a great system. Clear streaming and a great picture. It puts you and your colleagues in one place at the same time, making collaboration and catching up a breeze.

I use video conferencing and conference call VOIP systems from other suppliers when I’m asked to, but there’s always a PIN number to remember and the connection can be a bit erratic. It seems, too, that you’re always waiting for someone to come on to the call and once everyone is where they are meant to be, there’s always the problem that they will talk over each other. A nightmare if you’re then going to have to transcribe the meeting!

With Skype group video, there’s no PIN number and is very easy to set up. Of course, everyone has to be on Skype and be in your Contacts list. You then have to create a group of the people you want to have in your video conference, so it’s a little more fiddly than having a group chat or call. But once it’s set up, that’s it. You can add people in during the call if you’ve forgotten someone or you think that it would be great to include someone from Marketing or Strategy.

Unlike the basic software from Skype, the group video calling package is not free. It is, however, only €5.99/month + VAT and if you’re a business user you can add it to your Skype Manager set up. If you run Skype as an individual, you can add Skype group calling to your system by buying a premium subscription, which is again only €5.99/month + VAT. There’s a free 7 day trial that you can download and play with, which I highly recommend.

About the Author:
Emma Crabtree is the owner and sole-operator of Red Box Virtual Office, an off-site business support service.  An avid Skype fan, Emma can take on those administrative tasks that are no longer enjoyable, sensible or profitable for you to do yourself. Find out more

 

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Too Busy to get Away? Think Again.

Take a breakSummer’s here! Well, it definitely is in central Portugal, where it’s very, very sunny and warm and not yet 10am. It’s the first day of the holidays here. 11 weeks of holidays. Phew! I don’t know how the parents manage. But they do.

I digress. The reason for this quick blog post is that the Summer is here, but how many working folk are really taking advantage? Think you’re too busy to take a summer holiday? Think again!

The brilliance of a Virtual Assistant is that you can hire and fire at will. I mean it. And I won’t take it personally. Maybe for 49 weeks out of the year you’ve got it all covered. Your office is working smoothly, emails are answered in a timely manner and your clients love you. But you know you need some ‘down time’, the kids want to hang out and the dog wants to go to the beach. And that person in your bed? That’s your husband!!

You don’t really want to take your iPhone away with you (think of the sand damage…) and will the camping site in Tuscany have WiFi? Even if it’s just someone to cover the phones or check email twice a day, wouldn’t it be worth it? Your clients may know that you’re going away, but as you’re not going to Tweet your holidays (that would be a bit dangerous on SO many levels), there’s the chance someone will call.

For the price of a pizza on the Campo in Siena, you can have a virtual assistant cover the basics. Add in a bottle of wine and we’ll do a whole lot more. Give me a call today! + (0) 20 3239 7123.

About the Author:
Emma Crabtree is the owner and sole-operator of Red Box Virtual Office, an off-site business support service.  Emma loves a pizza and a glass of wine as much as the next girl! Red Box Virtual Office can take care of the basics while you take a well deserved holiday. Find out more

 

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