Freshbooks win Gold at Stevies

 

Freshbooks win at Stevies

Freshbooks win at Stevies

FreshBooks recently announced that they were awarded gold at the Stevie Awards for “Best Front-Line Customer Service Team.” The Stevie Awards are the most prestigious awards in the world for sales and service teams.

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How to apply for a job

What to put in a CV

What to put in a CV

This is a post about how some people don’t run a Quality Assurance check when it comes to responding to job adverts.

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How to be remarkable

4 steps to being remarkable

4 steps to being remarkable

You know the feeling. It’s coming at you from all sides.  Emails, client proposals, and books you should be reading, blogs to write, newsletters to send. Blah. Blah.  And we haven’t even discussed the family and friends that you owe a catch up call to, a favour to do for.
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The Opportunities in Your Database

Affordable Services

Opportunities in your database

Last year we published an article on finding the hidden money in your business – going for some of the obvious ‘low hanging fruit’ that are right under your nose but seemingly invisible to you.
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Travel Tips for Smart Entrepreneurs

Savvy business traveller

Savvy business traveller

Having just had to organise clients to be in Istanbul, Dublin and Barcelona over the coming weeks, this article from Ali Brown caught my eye.

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Quanto vale a Língua Portuguesa?

Quanto vale a língua portuguesa?

A língua é cultura, economia e poder, claro. Traduz valores… e dinheiro, aspirações, negócios. E mede-se. O português vale 17% do PIB (algo como 30,8 mil milhões de euros), segundo o estudo revelado no livro “Potencial Económico da Língua Portuguesa,” um cálculo obtido através do peso relativo das actividades económicas com a componente integrada do idioma.

Hoje, é inegável que a língua franca international é o inglês, mas o português aspira a sê-lo: marca presença em todos os continentes e, combinado com o espanhol (o famoso ‘portunhol’) ultrapassa largamente em número de falantes os do inglês. Por causa da potência Brasil e da crescente influência dos países africanos  de língua portuguesa, com destaque para Angola, o português ganhou massa crítica e é cada vez mais procurado por estudantes no mundo inteiro. Sentem a atração do negócios, mas da poesia também.

Num inquérito feito entre aqueles estudantes, Portugal é… “a língua portuguesa.” Só depois é bonito e interessante. Pessoa tinha razão.

Números:

7 – lugar ocupado pelo português entre as línguas mais falados em tudo o mundo.

160 mil pessoas de países não lusófonos, em diversas partes do mundo, estão a aprender português.

8% das nossos exportações dirigem-se para países de língua oficial portuguesa.

16,8%dos portugueses que vivem no estrangeiro encontram-se no países lusófonos.

Source: Expresso

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Going Global. At what price?

A client of mine is the CEO for a network of independent management consultants. I very much enjoy working with him and the Partners; there’s a diverse range of projects and day to day administration to keep me on my toes, as well as I get to use new programs and apps, which I probably wouldn’t have looked twice at before.

Earlier this year, we did some research on how to expand the network and get a physical presence in multiple European countries. While my client and the majority of his clients are at the forefront of new technology and would call themselves ‘trendsetters’ when it comes to using new tools and tricks, having an on-the-ground presence is still extremely important to them. Sometimes, businesses want to be seen to be in the country of their target market, but for the first 12-18 months it may not make financial sense to rent premises, staff an office or buy equipment. Even in this day and age of ‘virtual’ this and ‘remote’ that, being seen to be local is valuable.

I looked into setting up basic office ‘suites’ in a number of locations, including London, Frankfurt and Madrid. Maybe ‘suite’ is too grand a word to use for what we wanted. My client wanted:

  1. A physical address
  2. An in-country phone number with native speaker response
  3. Someone to re-direct stray callers should anyone actually visit (see 1. above)

While it was highly unlikely that a meeting would ever take place at 1., having meeting room space would have been a nice addition to any package.

What I wanted was:

  1. A single point of contact for all locations
  2. To sign a single contract agreement

I did some research. Regus have nice, central locations, but their internal set up meant that I would have had to sign individual agreements with each office, making the paperwork a headache. Eoffice are expensive; from £200/month per location, this isn’t viable for a small, independent business. Yourcityoffice, too was very expensive and didn’t offer the range of locations of other suppliers. The ‘best’ solution I could find was to buy in-country numbers from a single supplier, that would be answered in the native language.

In the end, we shelved the project, deeming the costs for a possible 12 locations too high for the network to bear.

So my question is, how does a small business go global?

I don’t have an answer. Using a network such as mine with Red Box, Vitamina Office and Pelican Business, for example, may be a way. Accessing local knowledge through an established network, trusting independent advisors (for that is what we are) could be an effective and cost efficient way for businesses to at least start to establish themselves in their countries of choice.

How would you go global?

 

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Printer Stuck in Queue on Mac

Printer queue stuck on iMac

It always happens when you NEED something printing. For some reason the printer is stacking jobs and nothing is getting printed.

This has just happened to me and I’ve been trawling the internet for too long for an answer. Most tech forums are just that, too technical for my delicate little brain.

Have an iMac? Problem solved.

Here’s the 2 step guide to clearing your printer queue.

1. Applications – Utilities – Terminal

2. Launch Terminal – Type in cancel -a- and hit return

This will clear your printer queue and restore tranquility to your office.

 

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Skype Launches Small Business Version for Workplace

Skype Video Conferencing

Skype launch Skype for WorkSpace

Skype have launched to the public Skype in the workspace (SITW), a new online platform for small businesses to instantly connect with potential customers, partners and suppliers across the globe.

The free-to-use tool makes use of the huge network already offered by Skype, allowing millions of small businesses to promote their products and services to new networks and connections. Users can improve existing connections and establish new ones by instantly sending messages and talking to or meeting face-to-face with peers and business prospects over Skype.

The SITW community is already active because today’s launch comes at the end of a six-month beta trial, which enabled 500 businesses, offering more than 140 different services, to sign up, try out and test the platform.

“With more than 280 million connected users each month, Skype offers a huge range of contacts for the small-business community,” said Ural Cebeci, head of SMB Marketing at Skype. “We aim to connect millions of small businesses with Skype in the workspace and believe that, by taking advantage of this shared network, businesses can develop the range of tools they need to grow, regardless of location or industry. From the designer in San Francisco looking to source textile suppliers in Thailand to the London consultant connecting with clients in Milan, the possibilities are endless.”

SITW will provide a central hub for entrepreneurs, startups and small businesses to connect with experts, coaches and consultants who can help them develop their businesses. Users join the community using their existing Skype accounts, then through a series of promotional tools can create public “offers” or “opportunities” inviting community members to live sessions on Skype to demonstrate services or products to a wider audience. Users can also book appointments with potential customers or suppliers and keep track of them with a meeting notification service. When an opportunity is over, users can instantly give testimonials on the product or service offered.

“Small businesses are the backbone of the U.S. economy,” Cebeci said. “For these businesses to survive and grow in what is still a tough economic climate, we understand that good communication and connections are key to their success.

“This is why today we are opening the Skype in the workspace platform to the public,” Cebeci said. “We feel we’re helping connect businesses face-to-face with their customers and prospects, no matter where they are located. It opens up a world of opportunity for them.”

Alison Coward, an avid user of Skype and owner of the London creative collaboration agency Bracket, said, “Skype in the workspace is a real breakthrough. It’s the perfect platform for me to promote my business and connect with the people who can help it to grow. My business is about getting in front of people and helping them to solve their problems. With Skype in the workspace, I am visible to quality leads without even leaving the office. With no travel time to contend with, it’s also now far more feasible for me to grow my business outside the U.K. into Europe and the U.S.”

Jorge Parra, an avid user of Skype and owner of Florida-based Jorge Parra photography, said, “There’s a big difference between a professional network and a social network, and Skype in the workspace seems to understand this distinction. It is the perfect companion to my existing online presence and generates connections that will actually bring me business.”

Cindy Bidar, owner of All Quality Websites, a U.S. startup providing expert advice on how to design, build and maintain an online presence, added, “Skype in the workspace has offered something other online platforms couldn’t — a community of business-focused individuals who can explore my services and interact with me in real time.”

SITW is available to all Skype users starting today. Those wanting to sign up for the community can register their details here.

Source: Microsoft

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Playing Dress Up

There’s a lot to be said for being able to go to work in your pyjamas. This week I have been trialling a new set of under garments, courtesy of the Cambridge Baby Co. I am snug as a bug in a rug in my mohair and silk. I may never take them off. I may sew myself into them, cowboy style.

Retro style

Comfort (and right now warmth) is a big deal to the home worker. Why be corseted and starched when your only audience is your cat? I even saw recently on one of my networks an advert to work in the nude! All very well for those in the Southern Hemisphere.

But I have a divine wardrobe. It’s a collection of old and new, heirlooms and charity finds, labels and high street. I have a velvet evening coat from Katherine Hamnett, a waistcoat my Dad bought my Mum back from Romania in the early ‘80s; C&A t-shirts and supermarket jeans. Gorgeous silk, Pucci-esque prints and wool shift dresses that make me believe I am a 1940’s movie star.

And then there’s the shoes and the bags. I still have my first pair of kitten heels from LK Bennett, circa 1997, green patent loafers that were a hand-me-down; sparkly 1960’s evening bags and tiny, tiny bags that are too small to be useful, but too gorgeous to be given away.

Fluffy, welly boots

Every six months, I change my wardrobe around – Summer for Winter and Winter for Summer – and it feels as though I have been out and bought new stuff. Without the expense. And yet, I don’t wear or use any of it. Or at least not often enough for me to justify keeping most of it. I may change my outfit three times a day, but unlike the cast of Downtown Abbey, it’s not for dinner or dealing with my correspondence. More often than not I start the day in dog walking gear, change into something less muddy for work & back again.

So this week I resolved to use it or lose it. Nothing too extravagant; white shirts, tailored pencil skirts and heels. Just like I would do if I was still living the 9-5. I’ve even updated my profile picture in Skype to show the new me! It does make business sense, too. I often have video conference calls and clients have already remarked on how good I look. And on a psychological level, I do feel more professional, together and competent. All the reasons why my clients are working with me in the first place. I can even wear the high heels that never see the light of day as my commute is basically non existent.

Are you a stay-at-home worker? Do you dress up for the office or is working in your jammies the norm?

About the Author:
Emma Crabtree is the owner and sole-operator of Red Box Virtual Office, an off-site business support service.  Red Box Virtual Office can enable you to free yourself from the day to day admin of your business so that you can focus on what you enjoy and what makes you money.  Find out more

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