5 Tell Tale Signs you Need a VA

Virtual assistant support

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I subscribe to Ali Brown‘s newsletter. And while sometimes she does come over a bit too LA for me, I do admire her style and drive.

Recently she published a piece about hiring an assistant which rang so many bells with me.  One of the biggest ‘battles’ I have when winning over clients is the “Oh, if I have to teach you to do this, I might as well do it myself,” attitude.

Of course, DIY for a small, growing business is just nuts, but I do understand that many, many people don’t want the complications of working with an assistant, virtual or otherwise. Either because they think training us is just too time consuming, or because they feel as thought they can’t justify the outlay.

To both I say, ‘get over yourself.’ If you’re doing the fiddly, time consuming jobs, that don’t pay you a penny, who’s bringing home the bacon? And what are you forgetting to do? Attend a meeting or you child’s pageant? And what about that business of yours, the one you started and were so proud of? What’s happening to that if you’re not out there being the face and star of the show?

Here’s Ali’s blog post.

I often see my entrepreneur clients fall prey to a stubborn mindset: they strongly resist the idea of hiring help. Women entrepreneurs especially get stuck here.

But the truth is, trying to do it all yourself doesn’t make you a better business owner. In fact, it can hurt your business growth and throw your personal life off balance. An assistant can help you manage your business more efficiently, freeing you to focus on the big picture.

Here are FIVE tell-tale signs that you need to get help asap:

1. You forget to perform tasks, like updating your website or confirming appointments. Imagine how much better off your business would be if these routine tasks didn’t fall through the cracks. You’d stay above your competition, be recognized for your stellar customer service, and maintain a solid reputation in your industry. An assistant can easily be trained to help with online marketing and scheduling so that these business functions always happen when they should.

2. You waste time looking for lost documents or emails. Entrepreneurs’ inboxes are usually overflowing with correspondence with clients, industry newsfeed updates, e-zines, and more. If you find that you’re losing track of important items, like invoices and invitations, it’s time to have someone come in to help. An assistant can take these items off your plate, so you don’t miss payments or make costly administrative mistakes.

3. You don’t have time to see family or friends. When you find yourself missing out on brunches or birthday parties in favor of work, then it might be time to re-prioritize. Hiring an assistant, even one who works just a few hours a week, frees you up to focus on what matters, like spending time with loved ones and experiencing those once-in-a-lifetime moments first-hand.

4. Your billable rate is higher than an assistant. Let’s say that you bill client at $100/hour and your assistant bills you $20/hour. Rather than taking time away from your paying clients to send out invoices or book appointments, pay an assistant her $20/hour while you earn $100/hour from your clients. Even after you pay your assistant, you’ll still bring in $80/hour that you otherwise wouldn’t have time to earn.

5. You’ve been putting off tasks that you dislike. Most of us have tasks we dread doing. Some people hate filing other people can’t stand writing promotional copy. The great news is, there are people out there who actually LIKE doing what you despise, so why not bring them on to handle these tasks with passion and dedication?  All it takes is a little legwork to find someone you trust to get the job done.

“Entrepreneur mentor Ali Brown teaches women around the world how to start and grow a profitable business that make a positive impact. Get her FREE CD “Top 10 Secrets for Entrepreneurial Women” at www.AliBrown.com

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Big Girls Do Cry – At Work

I read this post from The Wall Street Journal (about showing one’s emotions at work) with a wry grin.

Many a time have I lost it in the loo and had to bawl my eyes out over one thing or another. My most memorable occasion was in my first job in London, at English Churches, being told by my line manager, Keith Hickford, that I needed to tone myself down, be less overbearing and loud and be more restrained and refined in my dealings with staff.

Basically he was telling a 21 yr old not to be herself!

Whether you cry or lose your composure because you’re blamed for something that wasn’t your fault, there’s a stigma attached to emotional responses in the workplace.

More…

I’m thankful that if I am feeling blue, I can take a few hours or a few days away from Red Box and compose myself. It’s rare that I break down in front of a client, but never say never. Working with a virtual assistant may be just what you’re looking for if you want to put some distance between yourself and that client that wants to chew your ear off…

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iPhone Protective Covers

smashed iphone screen

Oohps!

I’d had my iPhone barely 4 months when I dropped it and the screen smashed. The glass splintered and it was really uncomfortable to use and I dreaded getting glass splinters in my fingers. I ended up putting cling film around it, to stop the shards detaching into my skin!! This was after my last phone drowned in a monsoon in Olivença… I don’t have much luck with technology.

It was with some/no forward planning that I was due to go to the UK a few days after this incident and my Dad, after much Amazon-ing/DIY thinking, organised with the fabulous Monkey Mobile to replace the glass screen. Not-so-deep in the bowels of the Britannia Shopping Centre in Hinckley, Monkey Mobile took less than an hour to replace the screen & all the back-room bits for under £30. Total bargain as far as I was concerned, though I’ve probably blown the warranty by using a non-Apple designated repair guy.

Hey, when the Apple approved people in Portugal wanted €100 for just this job, as well as it taking them 3-4 days to fix, who was I really going to go to?

Once fixed, there was Dad saying ‘get yourself some protection,’ because it’s bound to happen again. I dropped my phone last time trying to juggle a cat, dog & an incoming call and the likelihood of that happening again is fairly high, I’d say.

I can’t say, however, that I have road tested many iPhone protectors. I believe that Apple don’t make a protective cover that will protect the screen or that is waterproof. There must be hundreds of protective covers in the market that will do the job; these are my 3, 2 of which cost less than a lunch from Pret.

Monkey Mobile Plastic & Rubber Cover  – There are many iPhones and they are all different sizes, so make sure you get the best fit for your iPhone. The protective cover from Monkey Mobile is a hard, white plastic cover that fits around the phone, with cut out bits for the speakers and screen etc. On top of this goes a rubber ‘coat’. Mine’s pink. Having dropped my phone since, I would give this 2 thumbs up!

Lowepro Volta Family camera caseLowe Pro Volta Camera Case – Okay, so this was the case I had when I dropped my iPhone. However, you can blame the breakage on my clumsy self, rather than the case. Having dropped the case/iPhone since, what is actually a case for a compact digital camera works very well for a 3Gs iPhone. The iPhone sits snugly inside, and the case is strong, but slim enough for you to be able to hear the phone ring! What it does have over and above the Monkey Mobile case is that it’s just about waterproof. And with this Spring’s weather, that’s what I need.

Otter Box – A lovely client  gave me her Otter Box case. Unfortunately, we have different iPhones and it didn’t fit. However, I saw her Otter Box case in action and it does what it says on the tin; protects the screen from shattering and the body from nasty scratch marks. It’s not waterproof, which is why I didn’t buy one in the end. Otter Box do make waterproof cases, just not small ones for mobile phones, and I’m not sure if they are available this side of the pond yet.

About the Author
Emma Crabtree is a relative newbie to the Apple side of life. A true convert, she still knows how to work in MS Office for clients less fortunate than herself. Know more at Red Box, business administration services for those that have other things to do & places to be.

 

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Skype launches Windows Phone App

Skype for Windows Phone

Skype for Windows Phone

Skype have released Skype for Windows Phone app. It’s now available in the Windows Phone Marketplace. You can also get the app directly from your Windows Phone.

With the Windows app, you can use Skype on almost any screen; computers and laptops, smartphones, tablets and connected TVs. I have the iPhone version on my Mac and iPhone 3GS

Skype for Windows Phone is available for use on 4G, 3G and WIFI networks. Skype makes connecting with friends, family and businesses affordable. The basic package allows for free call and video chat. I upgraded my package so that I can make *free* European calls to landlines and cheaper calls to mobiles. Invaluable when you have clients in Denmark, UK and Ireland.

Some new features for the app include video calling in portrait mode and friend management capabilities including invite, accept invitations, block, and unblock contacts.

Skype for Windows Phone is available in 18 languages, including Portuguese, Russian, Spanish, Chinese and Dutch. Skype for Windows Phone can be downloaded free of charge directly from the Windows phone.

If you have one of these phones, below, Skype has also tested and certified the following Windows Phone to help ensure the best performance:

• Nokia Lumia 710
• Nokia Lumia 800
• Nokia Lumia 900
• HTC Titan
• HTC Radar
• Samsung Focus S
• Samsung Focus Flash

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Protect your eyes

Eye health is crucial for solo entrepreneurs

Look after your eyes

I have worn glasses since I was 16. Big, round blue ones that made me look like a Su Pollard cast-off. These days, as a solo-worker, I am very conscious of the amount of time I spend in front of my iMac and have a kitchen timer on my desk. Every 40 mins or so, it goes off, telling me to get up, walk around and generally be somewhere else.

Emma Crabtree protect eyes

I've worn glasses for ever...

In the last couple of years I have developed dry eye, which is basically like having pins and needles in your eyes. Yes, yuck! It went undiagnosed for a while, so of course I imagined the worse. However, with a bit of self-discipline and eye drops, my eyes are quite healthy.

So it was with great interest that I read this article (see Page 4), produced by PA Enterprise, on eye health. If your employer doesn’t offer to pay for your eye test, make them! These days it’s no longer free and places like SpecSavers charge £25 for a basic eye test.

Thanks (?) to Chris Heath for the photo c. Swansea, 1989.

About the Author
Very short sighted, Emma Crabtree can feel naked without her glasses. Red Box Virtual Office, is an off-site business support service.  Red Box Virtual Office can enable you to free yourself from the day to day admin of your business so that you can focus on what you enjoy and what makes you money.  Find out more

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UK Government to have access to your stuff?

I find this a bit disturbing. I’m sure the British government think that they are doing this for security reasons, but all the guy in the street is seeing is more ‘Big Brother’.

Plans to introduce new laws to give GCHQ real-time access to data over Skype, instant message and web-based email have prompted 16 Liberal Democrat MPs – more than a quarter of the parliamentary party – to write an open letter warning of the potential dangers.

It comes after their leader, Nick Clegg, was forced to insist that the plans, which are still expected to be announced in the Queen’s speech, will not be rushed through before further debate. Instead of being announced as a policy commitment, they would be described as “draft legislation”, government sources said, following an outcry from backbenchers and civil liberty groups.

Read More

Source: Guardian

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Facebook Counter Sues Yahoo!

Facebook goes up against Yahoo!If Yahoo! wasn’t going through a rough patch already, with the news that it is laying off 2,000 employees, Facebook has filed counterclaims against Yahoo for infringing 10 of its own patents. I can’t keep up! Continue reading

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Sick and Solo

My best treatment This isn’t a post; more of a stream of consciousness about being sick and running your own business. I haven’t done any research yet, but wanted to put something down and get your opinion on this subject, too.

As you may know, I was sick over Christmas and New Year. How sick? Well, Christmas was a wash out and I missed New Year, managing to get my ‘happy new year’ texting in around 10pm before I went off to bed. Sick enough that there is still a bottle of pink champagne in the fridge. Emma, get well soon!

I am ‘grateful’ that I was sick over the holiday period. My clients could do without me for a couple of weeks while their clients took a break. But what to do if I get sick at any other time of the year? Would they wait for me to get better? For how long? Would they hire someone in the interim and take me back when I was well again, or would it be ‘So long, Crabtree, thanks for the memories…’?

I’m going to survey my clients.

In the meantime, please leave your comments and let me know what you do when you have to take some time out. And what insurance is there for the little, little, little people?

Oh, and why is there a picture of my dog here? Well, because he really is the best medicine!

About the Author:
Emma Crabtree is the almost-always-fitting-fit owner and sole-operator of Red Box Virtual Office, an off-site business support service.  Red Box Virtual Office can enable you to free yourself from the day to day admin of your business so that you can focus on what you enjoy and what makes you money.  Find out more

Posted in General Ramblings, Solo Working | 1 Comment

New EU Directive on Cookies

EU CookiesAnd , unfortunately, not that they all have to be 70% chocolate…

I didn’t know this until I read Nikki Pilkington‘s blog yesterday, but the EU has a new directive that came into force on 25 May 2011, which deals with the data collection through Cookies. Oohps. If you really want to read them, they’re here

It’s enough to say I have no idea what Portugal’s stance is on this. What with the euro ‘issue’ and our country’s ever increasing debt, Cookie violations may not be on the top of their list of ‘stuff to do.’

However, it’s something to bear in mind as there’s bound to be a lawyer that is sniffing out big, fat cheques on this one.

Basically, if you’re running a WordPress site from anywhere in the EU, or another site that collects user data, you need a ‘We use cookies, hope you don’t mind’ pop-up before they can access your site. A bit of a bore for users? Maybe. Will we see a drop in traffic to site? Who knows. But I think users will appreciate this ‘heads up’ and see it for what it is (over and above EU bureaucracy..!)

My thanks to Sarah Arrow at Birds on the Blog for putting this plug-in together. You can get yours here, for £10.

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Coping with the isolation of working from home

Isolated at homeThis blog originally appeared on the Business Zone website. Antoinette is a colleague of a client of mine and knows what she’s talking about. I found this post interesting as being a solo-worker, I find engaging with others through Facebook & Linked In invaluable.

Coping with the isolation of working from home

Creating the right environment to work at your best is always important – and it’s no different when you’re self-employed.

I’ve recently been presenting at a series of Conferences called “Getting Out to Get On” for civil servants who are considering careers outside the civil service. At the last conference, a gentleman who was thinking about becoming self-employed asked me about the isolation of working from home and how I deal with that.

And I think it is a particularly interesting question because it’s something I’ve had to develop.

I’m naturally quite an outgoing individual and I get my energy from interacting with other people. If I work from home all day and don’t see or interact with anybody, I slow down. It’s almost like my batteries gradually wear out. And by the end of a day or two, I’m a miserable woman. It’s not great for my marriage because my husband comes home from work and finds me in a bad mood. But it’s also not good for my productivity because I just get slower and slower.

So I need to manage myself and my diary so that I have people I interact with during the day. Those interactions might be with clients or it might be with other business people.

One thing that’s quite interesting when you leave employment is you lose a bit of a sense of belonging. You’re no longer part of an organisation, no longer a member of a team. You don’t have colleagues around you so much anymore. But what you find or what you hopefully create is a new “gang”, most probably a gang of self-employed people or a gang of business people or a gang of people that work from home. In other words, you build around you a group of like-minded people who are in a similar position to you who you can socialise and interact with.

And those interactions don’t have to be face to face. While its lovely to meet up for a coffee and a chat, that’s not always feasible because of time and geography. But with the wonderful technology now available to us, tools like Skype and Social Media like Twitter, LinkedIn and Facebook it’s never been easier to engage with others no matter where they are.

And that’s important for professional reasons as well as personal ones.

The other challenge I personally have is that I have a need to talk things through. In fact I quite often don’t know what I think until I hear it come out of my mouth which means that, if I’m working on something for a client, I need to make sure I build in time where I can talk it through with someone, usually one of my business partners or my mentor but sometimes someone who works in the same field and is part of my professional network.

So, if you’re a gregarious individual who likes to be around people and is thinking about becoming self-employed, don’t worry. It doesn’t have to be an isolating experience as long as you have a good level of self-awareness and understanding of what you need.

About Antoinette Oglethorpe
Antoinette has made a career out of managing her career. She has worked for some of the world’s leading multinational organisations and moved onwards and upwards on a number of occasions. Well-known names include Procter & Gamble, Accenture, Avanade (a joint venture between Accenture and Microsoft) and XL Capital. What she learnt in that time was that proactively managing your career relies on personal leadership, leadership of others and a strong ability to influence.

After a successful 18 year career in corporate organisations working in HR & Organisational Development, Antoinette took the plunge and became self-employed as a consultant and coach in 2007.


 

 

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