Sick and Solo

My best treatment This isn’t a post; more of a stream of consciousness about being sick and running your own business. I haven’t done any research yet, but wanted to put something down and get your opinion on this subject, too.

As you may know, I was sick over Christmas and New Year. How sick? Well, Christmas was a wash out and I missed New Year, managing to get my ‘happy new year’ texting in around 10pm before I went off to bed. Sick enough that there is still a bottle of pink champagne in the fridge. Emma, get well soon!

I am ‘grateful’ that I was sick over the holiday period. My clients could do without me for a couple of weeks while their clients took a break. But what to do if I get sick at any other time of the year? Would they wait for me to get better? For how long? Would they hire someone in the interim and take me back when I was well again, or would it be ‘So long, Crabtree, thanks for the memories…’?

I’m going to survey my clients.

In the meantime, please leave your comments and let me know what you do when you have to take some time out. And what insurance is there for the little, little, little people?

Oh, and why is there a picture of my dog here? Well, because he really is the best medicine!

About the Author:
Emma Crabtree is the almost-always-fitting-fit owner and sole-operator of Red Box Virtual Office, an off-site business support service.  Red Box Virtual Office can enable you to free yourself from the day to day admin of your business so that you can focus on what you enjoy and what makes you money.  Find out more

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New EU Directive on Cookies

EU CookiesAnd , unfortunately, not that they all have to be 70% chocolate…

I didn’t know this until I read Nikki Pilkington‘s blog yesterday, but the EU has a new directive that came into force on 25 May 2011, which deals with the data collection through Cookies. Oohps. If you really want to read them, they’re here

It’s enough to say I have no idea what Portugal’s stance is on this. What with the euro ‘issue’ and our country’s ever increasing debt, Cookie violations may not be on the top of their list of ‘stuff to do.’

However, it’s something to bear in mind as there’s bound to be a lawyer that is sniffing out big, fat cheques on this one.

Basically, if you’re running a WordPress site from anywhere in the EU, or another site that collects user data, you need a ‘We use cookies, hope you don’t mind’ pop-up before they can access your site. A bit of a bore for users? Maybe. Will we see a drop in traffic to site? Who knows. But I think users will appreciate this ‘heads up’ and see it for what it is (over and above EU bureaucracy..!)

My thanks to Sarah Arrow at Birds on the Blog for putting this plug-in together. You can get yours here, for £10.

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Coping with the isolation of working from home

Isolated at homeThis blog originally appeared on the Business Zone website. Antoinette is a colleague of a client of mine and knows what she’s talking about. I found this post interesting as being a solo-worker, I find engaging with others through Facebook & Linked In invaluable.

Coping with the isolation of working from home

Creating the right environment to work at your best is always important – and it’s no different when you’re self-employed.

I’ve recently been presenting at a series of Conferences called “Getting Out to Get On” for civil servants who are considering careers outside the civil service. At the last conference, a gentleman who was thinking about becoming self-employed asked me about the isolation of working from home and how I deal with that.

And I think it is a particularly interesting question because it’s something I’ve had to develop.

I’m naturally quite an outgoing individual and I get my energy from interacting with other people. If I work from home all day and don’t see or interact with anybody, I slow down. It’s almost like my batteries gradually wear out. And by the end of a day or two, I’m a miserable woman. It’s not great for my marriage because my husband comes home from work and finds me in a bad mood. But it’s also not good for my productivity because I just get slower and slower.

So I need to manage myself and my diary so that I have people I interact with during the day. Those interactions might be with clients or it might be with other business people.

One thing that’s quite interesting when you leave employment is you lose a bit of a sense of belonging. You’re no longer part of an organisation, no longer a member of a team. You don’t have colleagues around you so much anymore. But what you find or what you hopefully create is a new “gang”, most probably a gang of self-employed people or a gang of business people or a gang of people that work from home. In other words, you build around you a group of like-minded people who are in a similar position to you who you can socialise and interact with.

And those interactions don’t have to be face to face. While its lovely to meet up for a coffee and a chat, that’s not always feasible because of time and geography. But with the wonderful technology now available to us, tools like Skype and Social Media like Twitter, LinkedIn and Facebook it’s never been easier to engage with others no matter where they are.

And that’s important for professional reasons as well as personal ones.

The other challenge I personally have is that I have a need to talk things through. In fact I quite often don’t know what I think until I hear it come out of my mouth which means that, if I’m working on something for a client, I need to make sure I build in time where I can talk it through with someone, usually one of my business partners or my mentor but sometimes someone who works in the same field and is part of my professional network.

So, if you’re a gregarious individual who likes to be around people and is thinking about becoming self-employed, don’t worry. It doesn’t have to be an isolating experience as long as you have a good level of self-awareness and understanding of what you need.

About Antoinette Oglethorpe
Antoinette has made a career out of managing her career. She has worked for some of the world’s leading multinational organisations and moved onwards and upwards on a number of occasions. Well-known names include Procter & Gamble, Accenture, Avanade (a joint venture between Accenture and Microsoft) and XL Capital. What she learnt in that time was that proactively managing your career relies on personal leadership, leadership of others and a strong ability to influence.

After a successful 18 year career in corporate organisations working in HR & Organisational Development, Antoinette took the plunge and became self-employed as a consultant and coach in 2007.


 

 

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Why I sometimes miss commuting to work

Inspired by my own little “ahh” moment, my colleague Steve Masters has drawn on his own experiences as an entrepreneur & stay-at-home working man, to write this piece for us.

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When you go from a corporate environment to working at home, you can’t help but enjoy the sudden freedom you feel. You get access to your own kettle, your own desk or dining table and your own fridge and of course you save all those hours you would otherwise have spent commuting to the office. You can also be more efficient because having less people around you means you have less meetings which, let’s face it, often are nothing more than people wasting time talking about doing what they could actually be doing.

Working from home has great advantages, but it also comes with hazards. You have to be disciplined, avoiding the temptation to stare at the TV or focusing on DIY or sorting out the laundry when you have deadlines to meet. Home working is a lonely affair where you can easily find yourself struggling to get going.

For me, having worked at home for more than a decade, I have no problem with the solitude or the discipline. Instead of being in a room full of people, you surround yourself with virtual colleagues, virtual assistants and clients you “visit” via Skype. No problem there.

There is one thing, though, I have never overcome – the loss of that time I used to spend commuting to London. I would drive to a car park and take a short walk to the train station, then a half hour train journey followed by a tube or bus across London. During that journey I would allow my mind to wander, I would organise my workload or develop ideas. That commuting time allowed me to have my own private brainstorming session, every day. I would get to work energised with a list of actions.

When you work at home, you walk from one room to another and sit down to start working right away – usually checking emails and news first, meaning there is no time to think, to analyse and to plan. Nowadays I find myself seeking out opportunities to get some free-thinking time – I will go to the bank and take an extra half hour to sit in a coffee shop, or I’ll do the school run and then go for a breakfast instead of coming straight home.

Create some time every day to just sit and think, plan, process and brainstorm. That discipline is the hardest one for me to maintain, and for that reason I often find myself envying those who have the luxury of a morning train journey to work.

Steve Masters is an online marketing consultant.
www.dotponto.com/blog

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Can’t afford it? Can you afford not to?

Affordable ServicesEvery so often, a client or a prospect will say that they can no longer afford me!

It’s a fair point. Cash flows, priorities and work loads change and it’s good to reassess your outgoings on a regular basis. The idea of working with another person can feel intimidating; ‘justifying’ working with someone can seem as though you’re saying you can’t handle it all anymore, rather than saying you know it’s sensible, profitable and responsible to outsource some if not all of the day to day admin.

Those that cling on to the excuse that they cannot afford me, usually, in my experience, have something else to hide. Possibly they don’t have my fees to hand, but more often than not there’s a different reason that they don’t want to work with me.

Signing off on a retainer can be daunting, especially when you’ve never met the person you are going to be working with (and quite possibly never will!). If it’s well and truly about the cold $$s, I try and resolve their reluctance by asking a few questions. I usually have the following to hand:

1. “If I don’t work with you now, what will it truly cost you?” Time does equal money. If you’re not on the road making sales because you’re answering emails and taking phone calls, how much will that cost you?

2. “Can you see yourself to being able to commit in the near future?” Often, this can make them realise that their situation may not change in the sort term, and therefore either they need you to help them (if your services will help with that), or they may then disclose the real reason.

3. “What can I do to make our relationship seem worthwhile?” I provide a bespoke service, so what is it that they need?

4. “If I lowered my fees, would this help at all?” Not to get a lower fee, but to try and find out what other costs they have to consider.

6. “Are there one or two services I can offer, instead of the whole bundle?” If money is really an issue, offering to work on one or two areas of concern is a great way into clients getting used to working with an off-site administrator and building trust.

About the Author:
Emma Crabtree is the owner and sole-operator of Red Box Virtual Office, an off-site business support service.  Red Box Virtual Office isn’t the cheapest of services, but it’s value for money and then some!  Find out more

 

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Red Box & BusiBuddies – First Podcast

Emma CrabtreeMy first ever podcast. Where I extol the virtues of working with a virtual administrator, my clients and my bespoke service.

Once I get some time, I will transcribe this for those of you that prefer to read rather than to listen.

Too many ‘ums’ and ‘ahs’ but I hope you enjoy it!

Red Box Virtual Office at BusiBuddies Pod Cast

Posted in Red Box Plugs, Virtual Assistant Info | 2 Comments

5 Reasons I Miss My Commute

My Old CommuteAs you know, I live and work in central Portugal. Condeixa is now home for us and my commute is less than 5 minutes. However, for many, many years I lived in South London and commuted into various parts of London, including Putney, Covent Garden and Bloomsbury.

And, curiously, some days I miss the commute!

I know. Those of you that have to do this daily grind will wonder at me. And for the most part, I love not having to schlep out to the bus stop in all weathers, wondering whether the #57 will turn up on time (or at all). But occasionally, I do miss that commute, the dear old Northern Line. And here’s why:

  1. ‘Me’ Time – There was rarely a day when I didn’t have a book with me. My bus and train journeys were an ideal time (unless strap-hanging) to read, catch up with the papers or snooze. Not having a commute means that now I have to consciously think about some reading time and that usually means going to bed and getting in a couple of chapters in before shut eye.
  2. Catching up with the neighbours – My commute was part of my social life. The #57 provided an ideal opportunity to see and speak with neighbours and friends, catch up on the local gossip and discuss Mrs. Pettigrew’s latest dye-job.
  3. The Great Ads on London Underground – I don’t have a great deal of  experience of using any other underground network apart from London’s.  It kept you entertained, for sure. It was the best way of learning which new exhibitions you should see, which films were on release and which bands would be at The 100 Club the next week.
  4. Shopping – Between Tooting and Tottenham Court Road there are some seriously good shopping opportunities. Not just being able to pop into M&S, but stopping off at the organic butchers in Balham, picking up hand made cards in Clapham…
  5. Meeting friends after work – Or for lunch. Having to commute meant that I could easily meet people in various places for cocktails or supper and was appropriately dressed. My dear friend Lottie and I would frequent a greasy spoon off Tottenham Court Road. I miss that.

So while I don’t miss the commute per se; the life-sapping heat, the over packed trains or the hell that will be the London Olympics 2012, I do miss the opportunities that it brought and the friendships that were nurtured over Zones 1-3.

About the Author:
Emma Crabtree is the owner and sole-operator of Red Box Virtual Office, an off-site business support service.  Though, if you ask nicely, she will come and see you at your place. Red Box Virtual Office can enable you to free yourself from the day to day admin of your business so that you can focus on what you enjoy and what makes you money.  Find out more

Posted in General Ramblings, Living In Portugal | 2 Comments

Getting the job done. At what cost?

Shout about itA bit of a rant from me today. ‘No’, I hear you cry!!

An email landed in my inbox yesterday bragging that they could get an hour’s worth of Virtual Assistant writers for $1.56. An incredibly cheap way of getting your job done, it would seem.

I didn’t click through the links, but the email did contain the following:

“getting a VA to write and submit articles at $1.56 per hour… you need to see the 5000 Visitors per DAY traffic stats…”

Really, how can anyone, anywhere, market their services for $1.56 an hour? And what kind of person are you to take up that offer?

Where are these people working, what kind of environment are they in? How old are they? Is English their first language and how good is their writing?

Because when I try and compare my products and services with someone from India or China, I’m never going to win on price. I have a certain standard of living to maintain, a certain level of health and safety and a number of 4-legged beasts to feed. I always have to sell Red Box on quality of service each and every time.

When you outsource to ‘developing’ economies, do you think of just the bottom line and not consider the sustainability of your actions?

About the Author:
Emma Crabtree is the owner and sole-operator of Red Box Virtual Office, an off-site business support service.  Red Box Virtual Office can enable you to free yourself from the day to day admin of your business so that you can focus on what you enjoy and what makes you money.  Find out more

Posted in General Ramblings | 3 Comments

Smartphones – iPhone or Blackberry?

Smartphone CompetitionI’m in the market for a Smartphone. Or rather, I’ve been in the market for a mobile phone upgrade since I lost my precious Nokia to the rains of Olivença last October. Give or take, that’s 12 months I’ve been ‘making do.’ And now I’m torn between an iPhone and a Blackberry.

For the majority of those 12 months, that making do hasn’t been a problem. I can still make and receive calls and text messages, but that’s it. On the few occasions that I have been caught short, so to speak, I’ve called in some favours from friends and colleagues and got by.

But now that’s all changed! Recently I upgrade to a sleeker, faster, client base! One where 9-5 just doesn’t cut it anymore. 7-7 more like. 6 Days A Week! Which is great in that my fees have gone up and I can say ‘no’ to ad-hoc-ers if I feel like it. But it does mean that the, “Sorry, I’m out of the office, can I get back to you on that one,” is wearing rather thin.

Blessed are the on-board clients. For they shall offer to pay half.

One of the reasons I am yet to get a smartphone was the outlay. It’s at times like these that I still wish I was in the UK. A handset here would cost me in the region of €500 and that’s before applying tariffs, internet access, 3G or whatever else I needed to get going. AND that’s before Emma goes App Shopping! However, as my ever-insightful hubby says, think of it as a computer, not as a phone and the cost doesn’t seem so hefty. Cost-per-use, say I.

So, I put it off and off and off and then the other week said client says to me that she would offer to pay half the set up costs as it would benefit her enormously and wouldn’t it benefit me with my other clients if I really was fully mobile? “Yes,” I said, “Too right it would. Thank you very much.” And off I went to do my research. My only ‘must have’ is syncing with Outlook. Client requirement. No discussion.

Which is where I became stuck. Because there’s so much choice and not just with a handset. Once you’ve got your phone, choose your tariff, your apps, ring tone… I’m exhausted just thinking about it.

I took a straw pole of my friends on Facebook. iPhone they overwhelmingly said. Although, Karen, bless her heart, said “Blackberry for work, iPhone for play.” The client’s only paying half on one phone, sweetie!

Then I went to What Hi Fi Sound & Vision. It’s a magazine that Loz gets sent over from the UK, by his Mum! Usually, it’s all BlueRay players and cabling (*stifle yawn*), but as the interest and competition in tablets and smartphones has increased, What Hi Fi have taken an interest and undertake great reviews. Much to my joy. They love the iPhone. Period.

I asked a friend in the know. He writes stuff for Apple. “iPhone,” he said. “Can’t be doing with Microsoft.” I’m paraphrasing here as he actual words were unkind (and in Portuguese).

So an iPhone it is. I’m off this weekend to see who’s doing the better deal on their phones and tariffs. And then there’s all the lovely apps one can download.

I may be some time.

About the Author:
Emma Crabtree is a relative new comer to the joys of Apple-ownership. An iMac for a desktop, she supports businesses and individuals worldwide. Red Box Virtual Office can enable you to free yourself from the day to day admin of your business so that you can focus on what you enjoy and what makes you money.  Find out more.

 

 

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New Information Sharing Concern on Linked In

Oh, it’s Sunday and this is my first blog post from my new office! I will be blogging about the move and my new office shortly.

But first, Linked In have a decided that they are going to share your information in whatever way they wish. It says this:

“LinkedIn may sometimes pair an advertiser’s message with social content from LinkedIn’s network in order to make the ad more relevant. When LinkedIn members recommend people and services, follow companies, or take other actions, their name/photo may show up in related ads shown to you. Conversely, when you take these actions on LinkedIn, your name/photo may show up in related ads shown to LinkedIn members. By providing social context, we make it easy for our members to learn about products and services that the LinkedIn network is interacting with.”

Did I miss something? This may be old news to you, but it was new news to me!

If you’re not that comfortable with Linked In using your name & photos for external advertising, you can uncheck the box. Here’s how:

  1. Top right hand corner of your Linked In page is your name, with a pull down arrow. Click on this and then ‘Settings’
  2. This brings you to your settings page. From there click on ‘Account’
  3. Next, click on ‘Manage Social Advertising’. You can then uncheck the box.

I’m not sure whether having my details next to an ad run by Linked In is a problem or not. While I think about it, though, I’m going to take myself off-line on this one.

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